Issue Tracking Addon Version 2.0
Now with Dashboard showing Issue Tracking Overview (See Upgrades Note)
Issue Tracking Addon helps you to manage your support system by analyzing the ticket resolution process. This addon will help you in tracking tickets status assigned to particular admin between a selected date range, details of clients who have generated maximum tickets, ticket list having maximum replies, list of unassigned tickets, clients that have submitted maximum queries through chat, phone or tickets, details of the servers that have incurred maximum problem between a selected date range, support issues that have been reported maximum times. Set SLA for different departments to manage your TurnAround Time. Create different levels to let the higher level know about the lackness in accomplishing TAT. Send automatic mails to the admins under a particular role on unaccomplished TAT by their team members. Get SLA Report to see the tickets that have not been resolved within the set TAT. Analyze your staff performance by filtering TAT Report on the basis of Staff Name(s), Date Range, TAT Range & Rating.
Note: Install the free Account Manager Addon in order to make Issue Tracking Addon workable
Have a look at the below screenshots to see the features of WHMCS Issue Tracking addon. Or download free to know about its unique features.
Limited Time Offer! Available for FREE