Issue Tracking Addon Version 2.0
Dashboard NEW
Get the summarized view of all statistics related to Issuetracking Addon…
Dashboard
Get the summarized view of all statistics related to Issuetracking Addon.
Ticket Tracking
Evaluate your ticket repliers’ performance by getting the ticket details along…
Ticket Tracking
Evaluate your ticket repliers’ performance by getting the ticket details along with the ticket status for a selected date range. Search tickets of a particular department & status having maximum replies. Evaluate your ticket repliers’ performance by checking TAT (Total Answering Time taken while resolving a ticket). Search unassigned ticket of a particular department & status for a selected date range
Problematic Server
Get the list of servers that have been reported as maximum problematic…
Maximum Problematic Server
Get the list of servers that have been reported as maximum problematic server.
Max. Support Issue
Get details of the support issues that have been reported maximum times through….
Maximum Support Issue
Get details of the support issues that have been reported maximum times through the Ticket Info form filled by admin(s) during the ticket resolution process.
CRM Enquiry Form
Enter clients’ queries as told by clients on call or livechat. Associate….
CRM Enquiry Form
Enter clients’ queries as told by clients on call or livechat. Associate the queries with ticket ID, admin to which it is forwarded, priority level, followup date & remarks.
Set SLA
Set SLA for different departments to manage TurnAround Time. Create different…
Set SLA
Set SLA for different departments to manage TurnAround Time. Create different levels to let the higher level know about the lackness in accomplishing TAT. Send automatic mails to the admins under a particular role on unaccomplished TAT by their team members.
Issue Tracking Addon Version 2.0
Now with Dashboard showing Issue Tracking Overview (See Upgrades Note)
Issue Tracking Addon helps you to manage your support system by analyzing the ticket resolution process. This addon will help you in tracking tickets status assigned to particular admin between a selected date range, details of clients who have generated maximum tickets, ticket list having maximum replies, list of unassigned tickets, clients that have submitted maximum queries through chat, phone or tickets, details of the servers that have incurred maximum problem between a selected date range, support issues that have been reported maximum times. Set SLA for different departments to manage your TurnAround Time. Create different levels to let the higher level know about the lackness in accomplishing TAT. Send automatic mails to the admins under a particular role on unaccomplished TAT by their team members. Get SLA Report to see the tickets that have not been resolved within the set TAT. Analyze your staff performance by filtering TAT Report on the basis of Staff Name(s), Date Range, TAT Range & Rating.
Note: Install the free Account Manager Addon in order to make Issue Tracking Addon workable
Have a look at the below screenshots to see the features of WHMCS Issue Tracking addon. Or download free to know about its unique features.
Get the summarized view of all statistics related to Issuetracking Addon.
Contains department wise list of top ten client details who have generated the ticket.
Select the Client Group to get the SLA Report
Select the Department to get the SLA Report
Select the level name (created in SLA Settings)
The respective admins assigned to that level will automatically be shown
Select the Turn around time to get the SLA Report
SLA Report showing the results that met the search criteria
Select the admin name for whom TAT Report is needed
Select ratings as given on tickets by clients
Staff TAT Report showing the results that met the search criteria
Select the admin role as required
Set SLA for different departments to manage your TurnAround Time.
Get the ticket details by selecting admin name & date range
Select the admin name to get the list of the pending & resolved tickets
Enter the data range for which the ticket need to be tracked
Get the details of the pending & resolved tickets
Get the ticket conversation by clicking on ticket ID
Select the department for which you want to find the clients that have generated maximum tickets
Select the date range for which you want to get the client details that have generated maximum tickets
Search results showing clients details that have generated maximum tickets
Hover mouse over client ID to see the client details
Select the department for which you want to find the tickets that have maximum replies
Select the date range for which you want to get the tickets having maximum replies
Search results showing ticket details, client ID, No. of Replies, TAT (total answering time taken), Date, Ticket Department & Status
Hover mouse over client ID to see the client details
Select the department for which you want to find the unassigned tickets
Select the date range for which you want to get the unassigned tickets
Search results showing ticket ID, client ID, Date, Title, Ticket Department & Status
Hover mouse over client ID to see the client details
Select the date range to get the client list that have submitted maximum queries between selected date range through ticket or entered through CRM Enquiry Form
Client list showing the total queries submitted by client through tickets, livechat or phone
Hover mouse over client ID to see the client details
Add ticket info to track the issues occured at various servers
Select the date range to get the list of maximum problematic servers
Get the details of the issues reported at different servers between selected date range
Search issues that have been reported maximum times through the Ticket Info form
Get the details of the issues reported between selected date range
Enter client queries by entering their medium of communication
Enter Ticket ID to get the client info associated with ID
Get client details by clicking on client info
Select the admin name to whom the issue has been forwarded
Select the priority level
Select the followup date for the submitted query
Filter queries with communication mode as phone or chat
Filter queries that have been forwarded to a particular admin
Filter queries on priority basis
Search queries having particular creation or followup date
Search results showing Ticket ID, Communication Type, Issue Forwarded To, priority, followup date & creation date
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